FREQUENTLY ASKED QUESTIONS

1. Where do you ship to?

Currently, WILD HORIZON INC only offers shipping within the United States; we do not support shipping to countries or regions outside the U.S. at this time.

2. Which shipping carriers do you use?

Depending on the delivery address, package details, and shipping method, we may use the following carriers:

USPS
UPS
FedEx
OnTrac

We will provide tracking information via email once your order has shipped.

3. How long does it take to ship an order?

Orders typically require 1–3 business days for processing.

Once shipped, the estimated delivery time within the U.S. is usually 3–7 business days. Actual delivery times may be delayed due to weather, holidays, carrier operations, or other uncontrollable factors.

4. How can I track my order?

You will receive a shipping notification email containing a tracking number once your order has shipped.

You can use the tracking number in the email to check your package status. Please note that it may take some time for tracking information to update in the carrier’s system.

5. Can I change my shipping address?

If you need to change your shipping address, please contact us as soon as possible before the order ships.

Once an order enters the shipping process, we cannot guarantee that the address can be changed. Therefore, please ensure that your name, street address, city, state, and ZIP code are accurate when placing your order.

6. Can I return items or get a refund?

As a general rule, our products are “Final Sale.”

If there are quality issues, manufacturing defects, or if the item received differs significantly from your order, you may contact us within 30 days of receipt to request a return or refund.

Unless otherwise required by applicable law, we generally do not accept returns, exchanges, or refunds for non-quality-related reasons, such as personal preference, incorrect size or color selection, or a change of mind.

7. What should I do if I receive a defective item?

Please contact us as soon as possible after receiving the item and submit a request within 30 days. Please provide:

Order number;
Product name;
Description of the issue;
Photos or videos clearly showing the issue with the product.

After reviewing your request, our customer service team will inform you of the next steps based on the specific circumstances.

8. How long does a refund take?

Once your return request has been reviewed and confirmed to meet the refund criteria, we will process the refund using the original payment method.

The actual time it takes for the funds to reach your account depends on the processing times of your bank, credit card company, or other payment service provider.

9. Is payment secure?

Yes.

All transactions are processed through secure, PCI-DSS compliant third-party payment gateways.

WILD HORIZON INC does not store full credit card numbers or CVV security codes on its own servers.

10. Is my personal information secure?

We take the security of your personal information seriously.

We collect and use relevant information only to the extent necessary for purposes such as processing orders, delivering products, providing customer service, improving our website, and fulfilling legal obligations.

We do not sell your personal information and only share it with necessary service providers (such as logistics and payment service providers) when required for business operations.

For details, please refer to our Privacy Policy.

11. How long is my personal data retained?

We retain personal information for as long as necessary to fulfill the purposes for which it was collected—such as processing orders, providing customer service, resolving disputes, and meeting legal, tax, and accounting obligations.

When the information is no longer reasonably necessary for business or legal purposes, we will take reasonable steps to delete or securely dispose of it in accordance with applicable laws.

12. Can I request access to or deletion of my personal information?

Depending on the privacy laws applicable in your state, you may have the right to request access to or deletion of the personal information we hold about you.

Please contact us to submit such a request.

We may need to verify your identity to ensure the security of your personal information.

13. How do I contact customer service? If you have any questions regarding products, orders, shipping, or after-sales service, you can contact us via the following methods:

Email:
support@wildhorizon.cc
parker@wildhorizon.cc

Phone:
(747) 789-0950