SHIPPING INFORMATION

WILD HORIZON INC currently offers shipping services exclusively within the United States. We do not currently support shipping to countries or regions outside the U.S.

1. Shipping Coverage

We currently support shipping to residential and commercial addresses within the United States.

International shipping is not currently available.

Shipping to certain remote areas, U.S. territories, military addresses (APO/FPO), or other special addresses may be restricted; available shipping options will be displayed at checkout.

2. Shipping Carriers

Depending on the order destination, package size, and selected shipping method, we may use the following third-party logistics carriers within the U.S.:

USPS
UPS
FedEx
OnTrac

The specific carrier is selected by us based on order details. Once the order has shipped, we will provide you with the relevant tracking information.

3. Order Processing Time

Orders typically require 1–3 business days for processing and preparation.

You will receive a shipping notification containing a tracking number once your order has been dispatched. Please note that weekends and U.S. federal holidays are generally not counted as business days.

4. Estimated Delivery Time

Orders within the U.S. are typically expected to arrive within 3–7 business days after shipment.

Actual delivery times may vary due to factors such as:

Shipping address;
Selected shipping method;
Carrier transit conditions;
Weather or natural disasters;
Holidays and peak shopping periods;
Other uncontrollable logistics delays.

The timeframes above are estimates and do not constitute a guaranteed delivery date.

5. Tracking

Once your order has shipped, we will send you tracking information via email.

You can use the tracking number provided in the email to check the status of your package. Please note that it may take some time for tracking information to update in the carrier’s system.

If tracking information has not updated for an extended period, or if you have not received your package past the estimated delivery date, please contact our customer service team.

6. Shipping Address

Please ensure that the information you provide—including your name, street address, city, state, and ZIP Code—is accurate and complete when placing your order. If a package is returned due to an incorrect or incomplete address provided by the customer, or because delivery was unsuccessful, we may need to contact you to arrange for redelivery.

If you need to change the delivery address after your order has been shipped, please contact us as soon as possible. Please note that we cannot guarantee the address can be changed, as the order may already be in transit.

7. Delayed or Lost Packages

Once a package has been handed over to the carrier, the shipping process may be affected by carrier operations, weather, traffic, or other factors beyond our control.

If the tracking status indicates the package has been delivered but you have not received it, please first check the delivery address, your doorstep, mailbox, designated package drop-off areas, and whether a household member or property management staff accepted it on your behalf.

If you are still unable to locate the package, please contact our customer service team, and we will assist you based on the specific details of your order and the shipment status.

8. Contact Us

If you have any questions regarding delivery, shipment tracking, or your order status, please contact us.