REFUND AND RETURNS POLICY

Thank you for purchasing products from WILD HORIZON INC. We want you to be satisfied with your purchase. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the conditions below.

1. 30-Day Return and Exchange Period

You may request a return or exchange within 30 days of the date you receive your order.

To be eligible, please contact us within the 30-day period and provide your order information. Returns or exchanges requested after 30 days may not be accepted, unless otherwise required by applicable law.

2. Return and Exchange Eligibility

Items may generally be eligible for return or exchange when:

The item is in its original or reasonably unused condition;
The item has not been damaged due to improper use, washing, maintenance, or handling;
The item is returned with applicable original packaging, tags, or accessories, if available;
The return or exchange request is submitted within 30 days of receipt.

For exchanges, availability of the requested replacement size, color, or style is subject to current inventory.

3. Quality Issues or Incorrect Items

If you receive an item with a manufacturing defect, quality issue, obvious damage upon delivery, or an item that significantly differs from your order, please contact us as soon as possible.

Please provide your order number and clear photos or videos showing the issue. After review, we may provide a replacement, exchange, refund, or another appropriate solution.

4. Items Generally Not Eligible for Return or Exchange

The following items or circumstances may not be eligible for return or exchange:

Items damaged through improper use, washing, maintenance, or cleaning;
Items showing excessive wear or damage caused after delivery;
Items that have been altered or modified;
Items returned after the 30-day return period;
Items that cannot reasonably be resold due to their condition.

However, this policy does not limit any consumer rights that cannot legally be waived under applicable law.

5. How to Request a Return or Exchange

To request a return or exchange, please contact us by email.

Please include:

Order number;
Purchaser’s name;
Contact information;
Product name;
Reason for the return or exchange;
Photos or videos, if applicable.

Our customer service team will review your request and provide the appropriate return instructions.

Please do not send an item back without first contacting us and receiving return instructions.

6. Return Shipping

For returns or exchanges requested for reasons other than a product quality issue or an incorrect item shipped by us, the customer may generally be responsible for the applicable return shipping costs.

If we confirm that the item has a manufacturing defect, quality issue, or was incorrectly shipped, we will handle the applicable return shipping costs on a case-by-case basis.

7. Refund Processing

Once a returned item has been received and reviewed, and the return is approved, we will process the applicable refund using the original payment method.

The time required for the refund to appear in your account may vary depending on your bank, credit card company, or other payment service provider.

We do not control the processing time of third-party financial institutions.

8. Exchanges

If you request an exchange, we will process the exchange after the returned item has been received and approved.

Replacement items are subject to availability. If the requested item is unavailable, we may offer an alternative solution, including a refund where applicable.

9. Promotional and Special Items

Certain promotional products, special orders, or items may be subject to additional return or exchange conditions.

If special terms are clearly displayed on the product page or at checkout at the time of purchase, those terms will apply to the relevant item to the extent permitted by applicable law.

10. Statutory Consumer Rights

This policy is not intended to exclude, limit, or waive any rights granted to consumers under applicable federal or state law that cannot legally be waived.

If applicable law provides additional rights regarding returns, exchanges, refunds, defective products, or other remedies, those rights will apply.

11. Contact Us

If you have any questions regarding our return, exchange, or refund policy, please contact us:

Address:
835 Ashland Ave Apt 1
Santa Monica, CA 90405

Email:
support@wildhorizon.cc
parker@wildhorizon.cc

Phone:
(747) 789-0950