PRIVACY POLICY

WILD HORIZON INC (hereinafter referred to as “we,” “us,” or “the Company”) values ​​your privacy. This Privacy Policy outlines how we collect, use, protect, and process your personal information when you visit or use our website or purchase our products.

1. Information Collection

To fulfill orders, provide customer service, and handle shipping, we may collect information you voluntarily provide, including but not limited to:

Name
Shipping address
Email address
Phone number
Order and transaction-related information

We use this information only to the extent necessary to provide website services, process orders, ship products, offer customer support, and conduct related business operations.

2. Payment Security (PCI-DSS Compliance)

We place great importance on the security of payment information.

All online transactions are processed through secure third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

WILD HORIZON INC does not store full credit card numbers or CVV security codes on our own servers.

Payment information is processed and protected by the respective third-party payment service providers in accordance with their applicable security standards. We recommend using a secure network environment when making payments and properly safeguarding your account and payment information.

3. Use of Personal Information

We may use the collected information to:

Process and ship your orders;
Send order confirmations, shipping notifications, and service-related information;
Respond to your inquiries and customer service requests;
Improve our products, website, and shopping experience;
Prevent fraud, unauthorized transactions, and other security risks;
Comply with applicable laws, regulations, and legitimate business obligations.

4. Third-Party Sharing

We do not sell your personal information.

We may share limited information with necessary service providers when required to provide website and order services, such as:

Logistics and shipping service providers;
Third-party payment service providers;
Website hosting, technical, and related business service providers;
Service providers assisting with customer service or other necessary business support. These third parties process relevant information only to the extent necessary to perform the corresponding services and must handle your information in accordance with applicable laws and their own privacy and security policies.

5. Data Retention

We retain your personal information for the period necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, handling returns and exchanges, resolving disputes, and complying with legal, tax, accounting, and other legitimate business obligations.

When there is no longer a reasonable business or legal necessity to retain the relevant personal information, we will take reasonable measures to delete, destroy, or otherwise securely dispose of the information in accordance with applicable laws.

Different types of information may be subject to different retention periods, depending on the nature of the information, the purpose of its use, and applicable legal and regulatory requirements.

6. Data Rights

Depending on the privacy laws applicable in your state, you may have specific rights regarding your personal information, including—to the extent provided by law:

Requesting access to the personal information we hold about you;
Requesting the deletion of your personal information;
Requesting information regarding our collection and use of your personal information;
Exercising other rights granted to you under applicable state privacy laws.

We may need to verify your identity to ensure that the request originates from the relevant individual, and we will process your request within the timeframe required by applicable law.

7. Information Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, use, modification, disclosure, or destruction.

However, please note that no method of internet transmission or electronic storage is absolutely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the absolute security of information transmission or storage.

8. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal or regulatory requirements, or adjustments to our website services.

When we update this policy, we will revise the “Last Updated Date” at the top of the page. We encourage you to review this page periodically to stay informed about how we protect and process your personal information.

9. Contact Us

If you have any questions regarding this Privacy Policy, the processing of personal information, or your data rights, please feel free to contact us.